Job Description

We are looking for a qualified IT Operation Engineer to install, maintain and repair computers hardware and software. You will be the one to ensure that adequate IT infrastructure is in place and is used to its maximum capabilities.

The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability in order to fix issues and ensure functionality.

This Position Will Ideally Be Located In Banga, South Cotabato and/or Tantangan, South Cotabato.

What you will work on

  • Use of ticketing web application

  • Use of mobile phone for responding queries

  • Use of MS Office – Word, Excel, PowerPoint

  • Use of tools (crimping tool, LAN cable tester, wire stripper)


In this role, you will:

  • Installation & configuration of a company’s computer hardware and applications

  • Preventive maintenance of computer peripherals

  • Logging the queries of customers and employees

  • Diagnosing and solving hardware or software faults

  • Testing and evaluating new technology

  • Performing electrical safety checks on the company’s computer equipment

  • Following instructions, either written or in diagram form, in order to set up a system or fix a fault

  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues

  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults

  • Replace parts as required

  • Provide support, including procedural documentation and relevant reports

  • Follow diagrams and written instructions to repair a fault or set up a system

  • Support the roll-out of new applications

  • Set up new users' accounts and profiles and deal with password issues

  • Respond within agreed time limits to call-outs

  • Work continuously on a task until completion (or referral to third parties, if appropriate)

  • Prioritize and manage many open cases at one time

  • Rapidly establish a good working relationship with customers and other professionals, such as software developers

  • Test and evaluate new technology

  • Conduct electrical safety checks on computer equipment


Education and Experience Required

  • Bachelor's degree in Computer Science, Information Systems, or compensating experience

Knowledge and Skills Required

  • Basic troubleshooting skills - Hardware

  • Experience with LAN/WAN networks and surveillance

  • Thorough knowledge of computer systems and IT components

  • Good knowledge of internet security and data privacy principles

  • Good communication skills

  • Exceptional organizing and time-management skills

  • Knowledgeable in using tools (LAN cable tester, crimping tool, wire stripper)

  • Atleast 1 year work experience

  • Basic knowledge and troubleshooting related to Surveillance (CCTV)